OUR CUSTOMER CHARTER

We’re committed to becoming The Christian’s Community most helpful bank in England and a reliable bridge for investment opportunities in Africa.

It’s not just words, it’s a goal at our very core, guided by five promises that are

outlined in our Customer Charter for all to see.

Promises we’ve created by speaking to customers, investors and businesses in need of investments. And that we plan to

deliver against by always providing the best quality service, no matter how you bank with us:

We put our customers’ needs first

- We will listen and then help you find solutions that meet your needs

We make investing in African enterprises easier

- We will help you invest with us in the simplest and most convenient way

We make banking with us easier

We are there whenever you need help

- We will take personal responsibility when you need support from us

We are fair and honest

- We will explain the features and pricing of our products clearly and simply

If you think we have fallen short at any time, we want to know - you can be sure we will always listen and work to put it right.

EMPLOYER CUSTOMERS

Provide you with a dedicated support contact to plan and deliver our services in line with your needs.
Respond to system delivery and support enquiries the same day and fully resolve them swiftly.

LEARNING ORGANISATIONS

Enable you to complete the Learning Centre approval process promptly.
Work with you to ensure the quality standards expected by you, ABBFEM, learners and regulators are attained.
Issue certificates to you within 15 working days (plus postage time) of fully signed off completion.
Respond to your process support enquiries swiftly and within 2 working days where possible.

MEMBERS

Respond to, fully process and confirm the outcome of your membership application or upgrade request within 3 working days.
Remind you of your renewal date four weeks in advance.
Keep you up to date with information regarding events, support and content that will help your professional development.